Terms & Conditions

Your booking is made with Destination World Thailand DMC Co., Ltd.. A booking becomes confirmed only after we receive your completed booking request, acceptance of these Terms & Conditions, and the required deposit or full payment, depending on the services booked.

By confirming your booking, you acknowledge that all travelers included in the reservation have read and accepted these Terms & Conditions.

A deposit of 50% of the total tour cost is required to secure all bookings unless otherwise stated in your quotation.

A minimum advance payment of 50% is required to confirm your reservation. The remaining balance must be paid no later than 15 days before arrival in Thailand.

Certain services including luxury hotels, villas, peak season bookings, domestic flights, special events, private charters and customized tours may require full payment in advance.

All cancellations must be submitted in writing via email.

• 30 days before arrival – 10% cancellation fee.
• 15–29 days before arrival – 25% cancellation fee.
• 7–14 days before arrival – 50% cancellation fee.
• Less than 7 days or No Show – 100% cancellation fee.

Hotel reservations should be reconfirmed at least one week before check-in. Some hotels, airlines and suppliers may apply their own cancellation policies, especially during festive periods and peak travel seasons.

Refunds, where applicable, will normally be processed within 10 business days after receiving all confirmations from our suppliers. Any applicable bank charges or payment gateway fees may be deducted.

Destination World Thailand DMC acts only as an intermediary between clients and independent service providers including hotels, airlines, transport operators, attractions and other travel suppliers.

While every reasonable effort is made to ensure the quality of our services, we cannot be held responsible for delays, cancellations, accidents, losses, injuries, theft, changes in schedules or any failure caused by suppliers or circumstances beyond our reasonable control.

Should you experience any problem during your holiday, you must immediately inform your tour guide or our office so that every reasonable effort can be made to resolve the issue.

If the issue remains unresolved, written complaints should be submitted within 28 days after completion of your trip.

Travelers are solely responsible for ensuring they possess valid passports, visas, travel insurance and any documents required for entry into Thailand and onward destinations.

Passport, visa and immigration fees are not included unless specifically stated in your quotation.

Standard hotel check-in time is generally from 2:00 PM and check-out by 12:00 PM unless otherwise advised by the hotel.

Early check-in and late check-out are subject to availability and may incur additional charges payable by the guest.

Transportation services operate according to the confirmed itinerary. Additional waiting time, route changes or extra vehicle usage requested by clients may result in additional charges.

Destination World Thailand DMC reserves the right to modify tour itineraries, accommodation or transportation arrangements whenever necessary due to weather conditions, operational requirements, government regulations, supplier availability or circumstances beyond our control.

Wherever possible, equivalent alternatives will be provided.

Tour prices may be revised in the event of substantial increases in fuel prices, government taxes, exchange rates, airline charges or supplier costs. Clients will be informed before final payment where applicable.

Destination World Thailand DMC shall not be liable for death, injury, illness, accidents, baggage loss, delays, missed connections, theft, force majeure events, natural disasters, political unrest, strikes, pandemics, terrorism, airport closures, severe weather or any event beyond our reasonable control.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Kingdom of Thailand.

Any dispute arising from these Terms & Conditions shall be subject to the exclusive jurisdiction of the competent courts of Thailand.

Destination World Thailand DMC Co., Ltd.

202/214 Moo 9, Tambon Nong Prue,
Pattaya City, Bang Lamung District,
Chon Buri 20150, Thailand

+66 98 519 4108

[email protected]

www.destinationworldthailand.com